Effective date: November 10, 2026
Big Shot Rides LLC (“Big Shot Rides,” “we,” “us”) runs the website bigshotrides.com and an auto customization shop at 6601 Lyons Rd, Suite C-14, Coconut Creek, FL 33073. This policy explains what information we collect, why we collect it and who we share it with.
Questions? Email info@bigshotrides.com or call (954) 531-9965.
1. Information you give us
Quote and service requests. When you request a quote or book service, we collect what you enter: your name, phone number, email, vehicle details, a description of the work, and any photos or videos you attach. Our quote and booking forms are provided by Shopmonkey, our shop management software. Fleet and commercial quote requests are collected through a separate form and stored in our business systems.
Calls and texts. When you call or text us, we receive your phone number and the content of your messages. Calls to and from our business lines, including calls answered by our automated after-hours phone assistant, may be recorded and transcribed for quality, training and record-keeping.
Chat assistant. Our website has an AI chat assistant provided by ElevenLabs. If you use it, what you type or say is recorded and processed by ElevenLabs so the assistant can respond, and we receive and keep a transcript so we can follow up and improve our service. Please don’t share sensitive personal information in the chat.
Emails. If you email us, we keep the message and your address so we can reply.
2. Information collected automatically
Like most websites, ours collects some information automatically when you visit:
- Device and usage data: IP address, browser type, pages viewed, the page that referred you, and the date and time of your visit.
- Cookies and similar technologies: small files stored in your browser that help us understand how the site is used and measure our advertising.
We use these services to collect and analyze that information:
- Google (Google Tag Manager, Google Analytics and Google Ads) to measure traffic and ad performance.
- Meta (the Meta Pixel and related tools) to measure and improve ads on Facebook and Instagram.
- WordPress.com / Jetpack for basic site statistics.
These providers may use cookies and may combine this information with other information they hold, under their own privacy policies. You can block cookies in your browser settings, and you can manage ad preferences in your Google and Meta account settings.
3. Audio and video recording at our shop
We record video and audio inside our shop and around our building for security, safety and to document our work. If you visit the shop, you and your vehicle may be recorded.
4. How we use information
We use the information we collect to:
- prepare quotes and answer your questions;
- schedule, perform and follow up on work on your vehicle;
- send appointment, status and payment messages about your job;
- ask for feedback or a review after a job;
- send offers and shop news to people who have agreed to receive them;
- process payments and keep business records;
- measure and improve our website and advertising;
- protect our shop, our customers and our business, and comply with the law.
5. Text messages (SMS)
Texts about your job. If you give us your mobile number and agree to receive texts, we will text you about your quote or work request, such as questions about the job, appointment times, status updates and pickup notices.
Marketing texts. If you separately agree to receive marketing texts, we may also send you occasional offers and shop news. Agreeing to marketing texts is separate from agreeing to texts about your job, and it is never a condition of buying anything.
For both kinds of texts:
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to any message to opt out. Reply HELP for help, or call (954) 531-9965.
We do not sell or share your mobile number or your text-message consent with third parties or affiliates for their marketing purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers that help us deliver our own messages.
6. Who we share information with
We do not sell your personal information. We share it only with:
- Service providers that help us run the business, such as our shop management software (Shopmonkey), phone and text messaging providers, form and scheduling tools, our chat assistant provider (ElevenLabs), website hosting, email, and payment processing. They may use your information only to provide services to us.
- Analytics and advertising partners (Google and Meta), as described in section 2.
- Financing providers, only if you choose to apply for financing through a link we provide. Your application goes directly to that provider and is covered by its privacy policy.
- Film and product manufacturers, when needed to register a warranty for work on your vehicle.
- Authorities or others when the law requires it, or to protect our rights, our customers or the public.
- A buyer or successor if the business is sold or merged.
7. Photos and videos of your vehicle
We photograph and film vehicles before, during and after work for quality control and our records. We may share photos and videos of our work on our website, on social media and in our advertising. License plates may be visible. If you don’t want your vehicle or your plate shown, tell us at any time and we will leave it out or take it down.
8. How long we keep information
We generally keep customer and job records for seven years, and longer when needed to honor a warranty or meet legal, tax or accounting requirements. You can ask us to delete information we don’t need to keep.
9. Your choices
- Texts: reply STOP at any time.
- Emails: use the unsubscribe link, or tell us to stop.
- Cookies: adjust your browser settings to block or delete cookies.
- Photos of your vehicle: ask us not to post it, or to take a post down.
- Access, correction or deletion: email info@bigshotrides.com and we will respond within a reasonable time. We may need to verify your identity first.
10. Security
We use reasonable measures to protect your information. No website or system is completely secure, so we can’t guarantee absolute security.
11. Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
12. Links to other sites
Our site links to other websites, such as Google Maps, Instagram, Facebook and financing providers. We are not responsible for their privacy practices.
13. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and change the effective date above.
14. Contact us
Big Shot Rides LLC
6601 Lyons Rd, Suite C-14, Coconut Creek, FL 33073
(954) 531-9965 · info@bigshotrides.com